Minster delivery & collection information

At Minster, we value your time and the significance of reliable delivery, every time. Our colleagues in every team share the same desire to deliver the best customer service possible.

Our dedicated operational teams work tirelessly to maintain impeccable standards of accuracy, efficiency, and service, to ensure all your deliveries are made on time and in full. We have a growing fleet of over 150 vehicles delivering to the furthest corners of the UK, with a talented team of 175 experienced and skilled drivers.

We operate Crane/Moffett mounted vehicles, however we can source different kinds of vehicle types beyond our current fleet specifications, to meet the unique demands of your projects.

Delivery information

With our in-house delivery, you get reliable service every time.

Whether you find a suitable product through our nationwide branch network or online, we thrive to deliver it direct to your site when required.

Locations

We deliver across the UK, including England, Scotland, Wales and British Isles. Our own fleet will deliver the majority but we may need to outsource to a haulier should we need to.

Expecting a delivery?

You will receive a text message when the delivery is within 30 minutes of reaching you. You can also ring your local branch who will be able to assist and give you an ETA on your delivery. Alternatively, you can call the customer support number; 02475 269 998

Click & Collect information

Collecting your order from any one of our branches is free of charge. You can choose any location you like, whichever is most convenient for you. Find your nearest branch here.

Orders made before 1pm on a working day will be available after 3 hours. Orders made after 1pm will be available to collect on the next working day. For orders made at the weekend or on a Bank Holiday, please wait 3 hours after we open before coming into the branch on the next working day.

Uncollected Click & Collect orders will be put back into general stock after 72 hours. We can’t guarantee availability after this point, so remember to collect your items.

Find your nearest Minster branch

Need help with returns?

For online orders charged to your credit account please contact your supplying branch for your refund request. For cash refunds please contact our central customer services team:

Call the team on 02475 269 998
Email us at customerservice@minsteronline.co.uk

Returns policy

Our fleet

150 Vehicles (3.5t, 7.5t, 12t, 18t, 26t, 32t, Flatbed, Curtain sided, Boxed)
Moffett and Crane mounted
Vehicles equipped with safety features such as camera aids and voice alerts
Maximum age of vehicles: 8-years
Maintained regularly to ensure efficiency and reliability

Our fleet

Over 175 fully qualified experienced drivers
Have attended a Safe Urban Driving training course to improve on cycle and lorry awareness
ALMI certified crane operators
FLT and Moffett trained
Fully CPC qualified
Health and Safety champions of our business